Shipping

We offer shipping to the following countries (as of August 2018):

Country Shipping Costs Free Shipping Threshold Shipping Time
Germany 3,99€ Free Shipping for Orders > 60,00€ 2-3 Working Days
Austria 7,99€ Free Shipping for Orders > 120,00€ 3-5 Working Days
Belgium
Czech Republic
Denmark
France
Netherlands
Poland
Switzerland
United Kingdom

Currently, all our parcels are shipped via DHL. Once we have created a shipping label for your parcel, we will provide you with a tracking code. Please be aware that it can take up to 48h hours until DHL shows tracking information for your parcel.

Returns

In case you would like to return (parts of) your order, you can do so free of costs, please note the following:

You have the right to cancel the purchase agreement within 14 days without giving a reason and to return the goods to us. The cancellation period is 14 days from the date of receipt of the goods. In this regard, please also consult our cancellation policy in our terms and conditions.

Please proceed as follows:
We kindly ask you to contact returns@caraandgrace.com with your order number.
Our customer service will provide you with a) a shipping label and b) a return document so you can return the product back to us.
Please make sure to put a hard copy of the return document inside the parcel. This will allow us to process your return swiftly.

The products need to be returned to the following address:

kemb GmbH
Cara&Grace
Ulrichstr. 74
60433 Frankfurt am Main
Germany

Please note that the returned items will be carefully examined, as they must be free of damages, unworn and in their original packaging- containing all accessories of the packaging.
We will notify you of the exact status of your return via email.